Frequently Asked Questions
Everything you need to know about shopping for Stelton home and kitchenware.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Shipping is free on all orders over $150, while a flat rate applies to smaller orders.
How do I care for my Stelton stainless steel products?
To maintain the finish, we recommend hand washing with warm water and a mild detergent. Avoid abrasive cleaners or steel wool, and dry immediately with a soft cloth to prevent water spots.
What is your return policy for home decor items?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you offer a warranty on your vacuum jugs and electronics?
Yes, all Stelton products are covered by a 2-year limited warranty against manufacturing defects from the date of purchase.
Can I purchase replacement parts for my French press or kettle?
We stock a range of spare parts, including glass inserts, filters, and lids, to ensure your favorite products last for a lifetime. These can be found in our 'Spare Parts' collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.